Declaration of accessibility
Our commitment to digital accessibility
We strive to make our digital services accessible to all people and are actively committed to the digital participation of people with disabilities. This declaration informs you about how our services meet the applicable accessibility requirements in Switzerland, Germany and Austria.
Applicable legal basis
As we offer our services throughout the DACH region, we are guided by the following legal framework conditions:
Switzerland
- Disability Discrimination Act (BehiG), SR 151.3
- Disability Discrimination Ordinance (BehiV), SR 151.31
- eCH-0059 Accessibility Standard (Version 3.0)
- UN Convention on the Rights of Persons with Disabilities (UN CRPD), Article 9
Germany
- Accessibility Reinforcement Act (BFSG) and the associated ordinance (in force since June 28, 2025)
- Implementation of EU Directive 2019/882 (European Accessibility Act)
Austria
- Accessibility Act (BaFG), Federal Law Gazette I No. 76/2023 (in force since June 28, 2025)
- Implementation of EU Directive 2019/882 (European Accessibility Act)
International standards
- Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA
- European standard EN 301 549 V3.2.1 (2021-03)
Definition of accessibility
Services are barrier-free if they can be found, accessed and used by people with disabilities in the usual way, without particular difficulty and in principle without outside help.
The four basic principles of accessible digital content:
1. perceptibility
The information and components of the user interface must be presented to users in such a way that they can perceive them.
2. usability
The user must be able to handle the components of the user interface and the navigation.
3. comprehensibility
The information and handling of the user interface must be comprehensible.
4. robustness
Content must be robust enough to be reliably interpreted by a variety of user agents, including assistive technologies.
Requirements for accessible services
To ensure accessibility, the following requirements must be met:
Provision of information
- Multiple sensory channels: Information is provided via more than one sensory channel (e.g. visual and acoustic)
- Findability: Information is easy for consumers to find
- Comprehensibility: Content is presented in an understandable way
- Perceptibility: Information is presented in such a way that users can perceive it
- Alternative formats: Content is provided in text formats that are suitable for generating alternative assistive formats
- Legibility: Content is presented in an appropriate font size and shape with sufficient contrast and spacing
- Alternative texts: Alternative representations are offered for non-textual content
Digital offerings (websites and apps)
Digital information and services are provided in a consistent and appropriate manner by:
- be made perceptible
- be designed to be operable
- be designed in an understandable way
- be designed robustly
Services in electronic commerce
In the case of e-commerce offers, additional:
- Information is provided on the accessibility of the products and services offered
- Identification, authentication, security and payment functions are designed to be accessible
- Electronic signatures and payment services must be accessible
Support services
Where available, support services (help desk, call center, technical support, training services) provide information on accessibility with accessible means of communication.
Functional performance criteria
Our services fulfill the following functional requirements:
Visual operation
- At least one form of operation enables use with impaired vision
- At least one form of operation enables use with impaired vision
- At least one operating mode does not require color differentiation
Auditory operation
- At least one form of operation does not require hearing
- At least one operating mode with extended audio functions enables use with impaired hearing
Vocal input
- If vocal input is required, there is at least one alternative form of operation without vocal input
Manual operation
- At least one form of operation enables use without fine motor control, hand muscle strength or simultaneous operation of several elements
- Control elements are within reach of all users
- Operation is possible with limited reach and strength
Further requirements
- Avoid forms of operation that trigger photosensitive seizures
- Functions make it easier to use with cognitive impairments
- The privacy of users is protected when accessibility features are used
General consumer information
General information about our products and services can be found here:
Information about our services
Description of the service
Patients can find out about the range of services on the website.
Implementation of the service
The practice can be contacted via the contact form.
Accessibility measures implemented
In order to meet the accessibility requirements, we are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA as well as the European standard EN 301 549 and the Swiss standard eCH-0059.
Further information on the Web Content Accessibility Guidelines can be found at:
- https://www.w3.org/WAI/standards-guidelines/wcag/ (English)
- https://outline-rocks.github.io/wcag/translations/WCAG21-de/ (German)
- https://www.ech.ch/de/ech/ech-0059/3.0 (Swiss standard)
Concretely implemented WCAG 2.1 criteria:
Perceptible
Non-text content (1.1.1)
All non-text content has a text alternative that fulfills the same purpose, except in certain exceptional cases.
Info and relationships (1.3.1)
Information, structure and relationships can be determined programmatically or are available in text form.
Meaningful order (1.3.2)
The correct order of content can be determined programmatically.
Sensory characteristics (1.3.3)
Operating instructions are not based exclusively on sensory characteristics such as shape, color, size or position.
Screen orientation (1.3.4)
Content is accessible in both portrait and landscape format.
Determining the input purpose (1.3.5)
The purpose of each input field can be determined programmatically.
Use of color (1.4.1)
Color is not used as the only means of conveying information.
Contrast (minimum) (1.4.3)
Text and images of text have a contrast ratio of at least 4.5:1.
Change text size (1.4.4)
Text can be enlarged by up to 200 % without losing content.
Images of a text (1.4.5 & 1.4.9)
If possible, text is used instead of images.
Reflow (1.4.10)
Content is displayed in such a way that no horizontal scrolling is required.
Non-text contrast (1.4.11)
Control elements and graphic objects have sufficient contrast.
Text spacing (1.4.12)
Text spacing can be adjusted without losing content.
Content when hovering over with the pointer or keyboard focus (1.4.13)
Content displayed by hover or focus is accessible.
Operable
Keypad (2.1.1 & 2.1.3)
All functions can be operated via a keypad without the need for a specific time allocation.
No keyboard trap (2.1.2)
The keyboard focus is not “trapped” in an element.
No time allocation (2.2.1)
There is no time allocation unless this is essential for functionality.
Limit of three flashes or less (2.3.1 & 2.3.2)
Content does not flash more than three times per second.
Skip blocks (2.4.1)
There is a mechanism for skipping repeated content blocks.
Provide page with title (2.4.2)
Every website has a descriptive title.
Focus order (2.4.3)
The order of the keyboard focus is logical and predictable.
Link purpose (in context) (2.4.4)
The purpose of each link is evident from the text of the link or its context.
Various methods (2.4.5)
There are several methods for finding a page within a set of web pages.
Headings and labels (2.4.6)
Headings and labels describe the content or purpose of the respective component.
Focus visible (2.4.7)
The keyboard focus is always visible.
Position (2.4.8)
Users recognize the current location within a set of pages.
Link purpose (pure link) (2.4.9)
The purpose of each link can be understood from the text of the link alone.
Section headings (2.4.10)
Section headings organize the content.
Pointer gestures (2.5.1)
Functions that use multi-point or path-based gestures can also be operated using a simple gesture.
Pointer lifting (2.5.2)
Functions can be controlled by “Up events” (release).
Label in the name (2.5.3)
The name of a control element contains the text of the visual label.
Target size (2.5.5)
Control elements have a minimum size of 44×44 CSS pixels.
Simultaneously available input mechanisms (2.5.6)
Users are not limited to a single input method.
Understandable
Unusual words (3.1.3)
Unusual words are explained.
Abbreviations (3.1.4)
Abbreviations are explained.
Reading level (3.1.5)
Content is formulated at an understandable level.
With focus (3.2.1)
Elements do not change unpredictably when they receive the focus.
On input (3.2.2)
Elements do not change unpredictably when inputs are made.
Consistent navigation (3.2.3)
Navigation mechanisms are consistent on all pages.
Consistent detection (3.2.4)
Components with the same function are designed consistently.
Change on request (3.2.5)
Changes to content are only made on user request.
Error detection (3.3.1)
Input errors are detected and displayed.
Labels or instructions (3.3.2)
Form entries are provided with labels or instructions.
Error recommendation (3.3.3)
Correction suggestions are offered if errors are detected.
Error prevention (all) (3.3.4 & 3.3.6)
Users are protected from errors by prevention, confirmation and undo.
Robust
Syntax analysis (4.1.1)
Content is coded correctly and validly.
Status messages (4.1.3)
Status messages are accessible to users with assistive technologies without changing the focus.
Complaints bodies and enforcement procedures
If you are not satisfied with our response or no satisfactory solution has been found, you can contact the relevant supervisory authorities:
For patients in Germany:
Market Surveillance Body of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labor, Social Affairs, Health and Equality Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Germany
Phone: +49 391 567 6970
E-Mail: MLBF@ms.sachsen-anhalt.de
For patients in Austria:
Sozialministeriumservice
Landesstelle Oberösterreich
Market surveillance in accordance with the Accessibility Act
E-mail: bafg@sozialministeriumservice.gv.at
Website: https://www.sozialministeriumservice.gv.at
The market surveillance authority will review information and inform you in writing in an accessible format within eight weeks as to whether a procedure will be initiated.
For patients in Switzerland:
Federal Bureau for the Equality of Persons with Disabilities (EBGB)
Federal Palace East
3003 Bern
Switzerland
Phone: +41 58 462 86 26
E-mail: ebgb@gs-edi.admin.ch
Website: https://www.edi.admin.ch/ebgb
Access for All Foundation
(specialist center for digital accessibility)
Website: https://access-for-all.ch
E-mail: info@access-for-all.ch
Note: In Switzerland, there is currently no legal obligation for private companies to provide digital accessibility. From January 1, 2027, the partial revision of the BehiG is expected to come into force, which will also oblige private service providers.
Arbitration board and legal action
Germany and Austria
Consumers can take legal action if the accessibility requirements are breached. The competent market surveillance authorities can order measures and impose administrative penalties.
Switzerland
Under current Swiss law, organizations for people with disabilities can file a complaint under the Disability Discrimination Act if a service is not accessible to people with disabilities or only accessible under difficult conditions.
Further information
For more information on digital accessibility and the legal basis, we recommend the following resources:
International:
- W3C Web Accessibility Initiative (WAI): https://www.w3.org/WAI/
- Web Content Accessibility Guidelines (WCAG): https://www.w3.org/WAI/standards-guidelines/wcag/
Switzerland:
- eCH-0059 Accessibility Standard: https://www.ech.ch/de/ech/ech-0059/
- Access for All” Foundation: https://access-for-all.ch/
- EBGB: https://www.edi.admin.ch/ebgb
Germany:
- Monitoring body of the federal government: https://www.bundesfachstelle-barrierefreiheit.de/
Austria:
- Ministry of Social Affairs Accessibility: https://www.sozialministerium.gv.at/Themen/Soziales/Menschen-mit-Behinderungen/Barrierefreiheitsgesetz.html